Ordering Options and returns Poilicy
However, if for some reason you need to return them, you will need to inform us by email or telephone within 14 days of receipt, before you send the goods back and items must be received back within a total
of 28 days of order date. (preferably in the original packaging). We ask that you return the goods unused, with any original tags intact. Items packaged in a box must be returned with an outer box or bag for protection. Where provided, any packaging such as dust bags, boxes and tags must be included with your return.
Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused, except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Please note that we are not responsible for return postage, and remember that financial responsibility for the return until it reaches us is yours. When you return goods, you must send the goods to us as by recorded delivery, please retain proof of postage.
Unfortunately, we cannot exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.
If you are in any way unhappy with your goods you may send or hand deliver items back for a full refund to:
Rocket & Wolf
19 Heath Road, Twickenham
0208 891 6656