Rocket & Wolf
Ordering Options and returns Poilicy
Please be aware colours may vary due to the device or screen you are using.

1. Ordering Online: Simply add items to your shopping cart and click or click and collect then  'Check Out' when you are ready to proceed with your order.

2. Ordering via Phone: Order via phone on 020 891 6656 Tues – Sat 10am to 5pm.

We will endeavour to ship all orders within 2-3 working days

UK Delivery Charges:

Free delivery on orders over £50: Sent via Royal Mail "2nd class, Signed for" service, takes approximately 3-5 days.

Orders under £50 have a delivery cost of £4.95 and are sent via Royal Mail "1st class, Signed for", takes approximately 1-3 days.

Returns Policy for items purchased online or on the phone

We assume you will be completely happy with your purchases.

However, if for some reason you need to return them, you will need to inform us by email or telephone within 14 days of receipt, before you send the goods back and items must be received back within a total 

of 28 days of order date. (preferably in the original packaging).  We ask that you return the goods unused, with any original tags intact. Items packaged in a box must be returned with an outer box or bag for protection. Where provided, any packaging such as dust bags, boxes and tags must be included with your return.

Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused, except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.

Please note that we are not responsible for return postage, and remember that financial responsibility for the return until it reaches us is yours. When you return goods, you must send the goods to us as by recorded delivery, please retain proof of postage. 

Unfortunately, we cannot exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.

If you are in any way unhappy with your goods you may send or hand deliver items back for a full refund to:

Rocket & Wolf

19 Heath Road, Twickenham


0208 891 6656